1.1 This agreement establishes the procedure for the digital
assets exchange services performance by the c1k service.
1.2 By exchange service means c1k.world Internet resource.
1.3 The client of the exchange service is any individual who has performed an exchange on c1k.world.
1.4 Hereinafter, when the Client and the Exchange Service are referred to together, then they are referred to as the Parties.
1.5 The parties agree that this Agreement guarantees the relationship regulation between
them in matters related to the exchange of e-currencies. The legal force of this electronic
Agreement is equal to a written document.
1.6 The agreement serves as a public offer. It’s considered accepted when
the Client submits an application for exchange by the exchange service c1k.world.
2. Subject of Agreement
2.1. The c1k.world exchange service provides the services defined in clause 4 of this Agreement, and the Client complies with the standards described in clause 9 of the Agreement. The service performance procedure is established by the exchange service internal regulations. The regulatory provisions are established in clause 5 of the agreement.
2.2. The client must pay the exchange service fees according to the conditions that are stipulated by the agreement.
3. Reciprocal obligations of the Parties
3.1. The exchange service c1k.world is obliged to:
3.1.1. Exchange e-currencies, digital assets based on the standards provided in this Agreement.
3.1.2. Provide the Client with information and technical support while performing the request, using the online resource c1k.world.
3.1.3. Guarantee the safety of the information regarding the performed transactions, including the personal data of the Client, the time of the transfer, and its amount. This information is available to the Client who made the transactions. If the operation was performed by an anonymous payment system, then information about it falls into the category of confidential and is not subject to disclosure.
3.1.4. Prevent the transfer of information about the transactions to third parties. The following cases do not fall under this rule:
• if the court, whose jurisdiction extends to the location of the exchange service, has made a relevant decision that has entered into legal force.
• upon receiving an official request from law enforcement and tax agencies that operate at the location of the exchange service;
• if there is a request from the administration of the payment system - the partner of the exchange service.
3.1.5. Performing operations taking into consideration the client’s discount on the c1k exchange service.
3.1.6. Transfer the funds to the Client, or a third party no later than 24 hours after a claim regarding violations that are associated with non-compliance with the standards described in paragraphs 3.2.5., 5.4., 5.5. or 5.6. of the current Agreement.
3.2. Client’s obligations:
3.2.1. Provide correct information about the payment details and personal data to complete the transaction.
3.2.2. Provide the current e-mail address in the global network.
3.2.3. Ensure receiving messages from c1k.world. Solve the problem of accessing the global network using computer equipment or other devices. Provide a secure connection to the exchange service using reliable antivirus software.
3.2.4. Comply with the provisions of the Agreement.
3.2.5. Notify representatives and technical service of the c1k.world exchange service about situations when the money transfer was not fully or partially completed, as well as about the cases specified in clauses 5.4. - 5.6. of the current Agreement. The notification must be sent within a month after the transaction. Otherwise, the disputed payments would go to the c1k.world exchange service.
3.2.6. Comply with the requirements of regulatory acts that govern the procedure of exchange.
3.2.7. Refrain from using systems of illicit traffic increase.
3.3. The c1k exchange service preserves the right to:
3.3.1. Suspend work for the duration of work on the website modernization or to correct errors or problems that arise in the exchange service.
3.3.2. Stop a money transfer process until the circumstances are clarified if a complaint has been filed about fraudulent activities or there is an official request from the competent authorities.
3.3.3. Create a discount system.
3.3.4. Determine the amount of fee for making an exchange in a specific direction.
3.3.5. Deny the service to the Client without explanation.
3.3.6. If the transaction wasn’t completed due to an error, then the exchange service preserves the right to request additional information from the Client, for example, a screenshot of an e-wallet, a receipt for payment via mail.
3.3.7.Terminate the conversation with the Client who behaves incorrectly with the c1k exchange service employee, as well as asks questions that aren’t related to the operation of the exchange service or refuse to provide the necessary information.
3.3.8. Block a money transfer when the circumstances, that were described in clauses 5.4. - 5.6 of this Agreement occurs.
3.3.9. If necessary, block the operation and freeze funds on the user's account until his identity is identified and the information specified by the client in the system is verified.
3.4. In case of unreasonable gains by the Client with e-money of the c1k exchange service, or third-party services, the website administration has the right to suspend the request process until the reasons and all the circumstances are clarified, as well as losses by the c1k exchange service or other exchange services are recovered.
3.5. The administration of the c1k exchange service has the right to revise the terms of the referral program.
3.6. The c1k exchange service has the right to recalculate the rate, that fixed on the request, in case of:
• a long delay in the receiving of money from the client by the exchange service, due to a delay from a third-party service;
• the client indicated the minimum fees for the transfer per transaction, which led to a long delay in the receiving of funds to the account of the c1k exchange service.
4. Service list
4.1. The c1k exchange service performs the exchange of e-currencies from various payment systems and other types of title units using the services of bank structures. The list of partners can be found on the information resource of the exchange service c1k.world.
4.2. The exchange service does not verify the legal origin of the money used to perform exchange operations.
5. Regulation of exchange operations
5.1. Employees of the c1k exchange service transfer funds only after receiving a full amount from the client to make a payment.
5.2. The exchange is considered complete after the transfer of funds to the payment details provided by the Client of the service.
5.3. The client cannot cancel the initiated transfer and cannot return the money that has already been sent.
5.4. If the client made a payment, the amount of which doesn’t coincide with the amount stated in the request, the administration of the c1k exchange service has the right to suspend the transaction. The transaction will be resumed after the Client’s request based on clause 3.2.5 of the Agreement. Meanwhile, the c1k exchange service has the right to recalculate the amount in the request if it has changed significantly.
5.5. If the payment details stated are incorrect, the c1k exchange service suspends the request processing. After the client contacts the service support via e-mail specified in the request, the c1k exchange service can change the specified details or make a refund with the fee deduction of the payment systems.
5.6. If the payment was made from an outside account or changes were made to the notes to the payment, then the c1k exchange service will block the transaction. Refunds can be made upon request by the Client based on clause 3.2.5. with the fee deduction of the payment system and a possible fine.
5.7. If the exchange for the bitcoin is performed by the exchange service c1k, then the execution of the transaction to the user in the bitcoin network depends on its workload.
5.8. The client needs to complete the request payment within 20 minutes, to avoid the request at the current rate or deleting it.
6. Liability and responsibility of the parties
6.1. The c1k exchange service is not responsible for the consequences of the incorrect operation by the resource and for the mistakes that were made by the Client when placing a request. The operation cannot be canceled, and the funds cannot be returned, even if the Client indicated incorrect payment details.
6.2. The c1k exchange service is not responsible for losses caused by the inability to operate the equipment by the Client as a whole or its components.
6.3. The c1k exchange service is not responsible for delays in payments due to the actions of financial institutions or electronic payment systems.
6.4. C1k is not responsible for losses or not receiving the revenue if it occurred as a result of misconception by the Client regarding rates or the transactions profitability.
6.5. The exchange service is not responsible for financial losses due to transfer delays.
6.6. The client confirms that the money used to make transactions are obtained legally.
6.7. The client agrees to compensation for damage to third parties if the reason for its occurrence was the use of the resource.
7. Change in terms
7.1. The c1k exchange service administration has the right to edit this Agreement at any time. Changes become effective after they are published on the official website c1k.world.
8. Force majeure
8.1. The parties are not responsible for non-fulfillment or unreliable fulfillment of the terms of this agreement if the reason for this was insurmountable circumstances. They include war, natural disasters, fire, riots, civil unrests, terrorist attacks, decrees of the authorities. In addition, they include failures in the operation of the electrical network, lack of access to the Internet or other systems.
9. Conditions for the exchange
9.1. The administration prohibits the use of the c1k exchange service to perform fraudulent or other illegal operations.
9.2. The c1k exchange service can transfer information about payments, which was proved to be illegal by law enforcement agencies, the administration of the payment system, as well as to the victims, at their request.
9.3. The transfer can be performed only when the Client withdraws money from the virtual wallet belonging to him. At the same time, he is responsible for their legal origin.
9.4. A bank transfer is made by the Internet banking service of the payment system chosen by the Client. If the request was created with the help of a bank operator or using an ATM, then the funds must be returned no later than 24 hours.
9.5. The c1k exchange service is not responsible for transfers made for the client by third parties.
9.6. If the client clicks the button to accept the terms of the agreement of the exchange rules, then he unconditionally accepts the terms of this agreement.
9.7. Using the c1k exchange service to create multiple orders to benefit from the difference in exchange rates is strictly prohibited.